Privacy Policy

Who we are

MemberPulse (“we”) provides membership intelligence software for gyms and studios. Gym owners are the data fiduciaries for their members’ personal data. We act as a data processor / service provider on their instructions.

What we store

• Member names, phone numbers, emails, and branch assignment
• Membership plans, start/end dates, payments, and dues
• Attendance / check-in timestamps
• Staff notes, outreach logs, and risk-related operational signals
• Account holder name, email, phone, and gym profile for the workspace owner

Why we process it

To run membership operations you request: renewals, attendance, payments, desk outreach, and churn risk views. Processing is based on the gym’s contract with us and the consent you collect from members (or other lawful bases under the DPDP Act).

How long we keep it

We keep member records while the gym account is active. Archived members remain until the gym deletes them. After account closure we retain backups for up to 30 days, then permanently delete or anonymise personal data unless a longer period is required by law.

Export and delete

Gym owners can export all member rows as CSV from Settings, and delete an individual member’s personal data from the member profile or Settings privacy tools. Deletion removes or anonymises name, phone, email, and related PII while preserving non-identifying aggregates where needed for billing integrity.

Sub-processors

• Hosting / app delivery: Cloudflare Workers
• Database and auth: Supabase
• Transactional email: Brevo (when configured)
• WhatsApp Business / Meta (when the gym connects their own WhatsApp)

Contact

Privacy questions: email privacy@domainup.in or use the options on Contact. Members should contact their gym first; we support the gym in fulfilling DPDP requests.